Frequently asked questions (FAQ)

You have questions and we have the answers.

Here at Samui Infotech, we are always keen to answer as many questions as possible for our customers and prospective customers. Our goal is to provide you with the best possible support to give you all the information you need for your projects and concerns about web development, web design, SEO services, and more.

We understand that many questions can often arise in the field of digital solutions – be it about specific technical details, our offered services, or individual project enquiries. That is precisely why we have created this FAQ page to provide you with easy access to the most frequently asked questions and answers.

However, if your question remains unanswered on this page, feel free to reach out to us directly. You can use our contact page to send us your concerns at any time, and our dedicated team will get back to you as soon as possible to help you. There is no question that is too small or too specific – we are delighted to help you with tailored solutions.

Samui Infotech stands for quality, transparency, and first-class service. We want to make sure that you always get the best information to successfully implement your digital projects. Let’s work together to realise your vision—ask your questions, and we’ll take care of the rest!

WordPress & Website Development

Many free plugins are safe, especially those from the official WordPress repository. However, always research the plugin developer, check reviews, and ensure it’s regularly updated before installing.

Yes, most WordPress themes can be customized. The level of customization depends on the theme and your coding skills. Many themes offer built-in customization options.

Basic WordPress usage doesn’t require coding skills. However, some knowledge of HTML, CSS, and PHP can be beneficial for customizations and troubleshooting.

Consider factors like uptime guarantees, customer support, server locations, scalability, and pricing. Read reviews and compare options before deciding.

The timeline varies based on the project’s complexity. A simple website might take 2-6 weeks, while a complex e-commerce site could take several months.

There’s no set number, but it’s best to use only necessary plugins. Too many plugins can slow down your site and increase security risks. Aim for quality over quantity.

While WordPress is versatile and can be used for many types of websites, it may not be the best choice for highly complex, custom web applications. However, it’s excellent for blogs, business websites, portfolios, e-commerce sites, and more.

The choice between free and paid themes depends on your needs and budget. Paid themes often offer more features, regular updates, and support. Free themes can be good for basic websites or testing purposes.

This depends on your needs, budget, and technical skills. Website builders are good for simple sites and those with limited budgets. Custom development offers more flexibility and features but at a higher cost.

The typical stages include planning, design, development, content creation, testing, launch, and maintenance.

WordPress plugins are add-ons that extend and expand the functionality of WordPress. They can add new features or modify existing functionality.

A child theme is a theme that inherits functionality and styling from another theme (the parent theme). It’s used to make customizations without modifying the parent theme directly.

A WordPress theme is a collection of templates and stylesheets that define the appearance and display of a WordPress website.

The WordPress REST API is a way for other applications to interact with your WordPress site remotely by sending and receiving JSON objects.

WordPress is a popular, open-source content management system (CMS) used for creating websites and blogs. It’s known for its flexibility, ease of use, and large community of developers and users.

A domain is your website’s address on the internet (e.g., www.yoursite.com). Hosting is the service that stores your website files and makes them accessible on the internet.

SEO & Content

Use categories and tags effectively, implement a content calendar, utilize user roles and permissions, and consider using a content management plugin for complex sites.

Claim and optimize your Google My Business listing, ensure NAP (Name, Address, Phone) consistency across the web, gather customer reviews, and create local content.

SEO is a long-term strategy. While some improvements can be seen within weeks, significant results typically take 3-6 months or longer, depending on competition and other factors.

The frequency depends on your resources and audience needs. Consistency is key. For many businesses, publishing high-quality content 1-4 times a month can be effective.

A content strategy is a plan for creating, publishing, and managing content to achieve specific business goals, such as increasing brand awareness, generating leads, or improving customer engagement.

Local SEO focuses on optimizing a website to be found in local search results. It’s particularly important for businesses serving specific geographic areas.

SEO (Search Engine Optimization) is the practice of optimizing a website to increase its visibility and ranking in search engine results pages (SERPs) for relevant keywords.

Meta descriptions summarize page content and appear in search results. Well-written meta descriptions can improve click-through rates from search engine results pages.

Important metrics include traffic sources, page views, bounce rate, conversion rate, average time on site, and top-performing content.

A mix of content types is often best, including blog posts, articles, infographics, videos, and case studies. The specific mix depends on your target audience and industry.

On-page SEO involves optimizing elements on your website (like content, meta tags, and site structure). Off-page SEO focuses on external factors, primarily building quality backlinks from other websites.

Web analytics helps you understand your audience, track website performance, and make data-driven decisions to improve your site and marketing strategies.

E-commerce Solutions

Streamline the checkout process, offer guest checkout, provide multiple payment options, be transparent about all costs upfront, and send cart abandonment emails.

Yes, WooCommerce can handle large inventories and high traffic volumes when properly configured and hosted. It’s used by both small and large businesses.

A/B testing, improving page load times, optimizing call-to-action buttons, simplifying forms, and using persuasive copywriting are common CRO techniques.

Essential features include a user-friendly product catalog, secure payment gateway, clear product images and descriptions, customer reviews, and an easy checkout process.

CRO is the systematic process of increasing the percentage of website visitors who take a desired action (such as making a purchase or filling out a form).

WooCommerce is a popular, open-source e-commerce plugin for WordPress. It allows you to turn your WordPress site into a fully functional online store.

WooCommerce supports numerous payment gateways, including PayPal, Stripe, Square, and many others. Additional gateways can be added through extensions.

Design & User Experience

Optimize images, use a content delivery network (CDN), minimize HTTP requests, enable browser caching, and use a quality hosting service.

Add social sharing buttons to your content, display social media feeds on your site, use social login options, and create open graph meta tags for better social sharing.

Use clear, hierarchical headings, provide alt text for images, ensure sufficient color contrast, make your site keyboard-navigable, and use ARIA labels where appropriate.

Mobile-friendly design is crucial. With over 50% of web traffic coming from mobile devices, having a mobile-responsive website is essential for user experience and SEO.

Key elements include clear navigation, consistent branding, fast loading times, mobile responsiveness, accessible content, and intuitive user interface.

Responsive web design is an approach to web design that makes web pages render well on a variety of devices and window or screen sizes, from desktop computers to mobile phones.

This depends on your target audience and industry. Research where your audience is most active and focus on those platforms. Common choices include Facebook, Instagram, LinkedIn, and Twitter.

Web accessibility ensures that people with disabilities can use websites effectively. It’s not only ethical but also often a legal requirement and can improve SEO.

Website speed affects user experience, conversion rates, and search engine rankings. Faster sites generally perform better in all these areas.

Maintenance & Security

Use strong passwords, keep software updated, use security plugins, implement SSL, limit login attempts, and regularly back up your site.

AI is being used in various ways, including personalized user experiences, predictive search, automated content creation, and advanced analytics. In SEO, AI is influencing search algorithms and content optimization strategies.

WordPress core, themes, and plugins should be updated as soon as new versions are available, typically every few weeks. Always back up your site before updating.

Some current trends include progressive web apps (PWAs), AI-powered chatbots, voice search optimization, dark mode designs, and increased use of AR/VR in web experiences.

SSL (Secure Sockets Layer) creates an encrypted link between a web server and a browser. It’s important for securing data transmission and is a factor in SEO rankings.

Regular maintenance ensures your site remains secure, performs well, and stays up-to-date. It includes tasks like updating software, backing up data, and monitoring performance.